Widerrufsrecht
At LifeQ, every piece is made on demand — printed especially for you once you place your order. Because of this, we are unable to accept returns or exchanges for reasons such as change of mind, wrong size selected, or personal preference.
We encourage you to check our size guide carefully before purchasing.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, we will make it right. Please contact us at contact@wearelifeq.com within 30 days of receiving your order with:
- A clear photo showing the issue
- Your order number
Once reviewed, we will send a replacement order at no additional cost to you. If a replacement is not feasible or you cannot wait for a new order, we will issue a full refund instead.
Wrong Address
If an incorrect address was provided at checkout, we are unable to take responsibility for undelivered orders. Should you wish to place a new order with the correct address, standard shipping costs will apply.
Unclaimed Packages
If your package is unclaimed at your local post office or carrier pick-up point and returned to sender, please contact us so we can arrange a replacement. Please note that shipping costs for the new order will apply.
Colour Variations
As our products are digitally printed, slight colour variations between what you see on screen and the final product may occur. These variations are within normal tolerance levels and are not considered defects.
Contact Us
For any issues with your order, reach out to us at contact@wearelifeq.com — we're here to help and will always do our best to find a solution.
All claims are subject to review and must be submitted within 30 days of the estimated delivery date.