Política de envío
At LifeQ, every product is made on demand — printed especially for you after your order is placed. Please read our shipping policy carefully before purchasing.
1. Processing Time
All orders require a production period before shipping. This typically takes 4 to 10 business days depending on the product and current demand. This production time is separate from the shipping time.
2. Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| Below €50 | Standard rate calculated at checkout |
| €50 and above | FREE shipping |
Free shipping is automatically applied at checkout when your order total reaches €50 or more.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.
If you have not received a tracking number within 10 business days of placing your order, please contact us at contact@wearelifeq.com
4. Incorrect Address
Please ensure your shipping address is correct before placing your order. LifeQ is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your address immediately after placing your order, contact us as soon as possible at contact@wearelifeq.com — we will do our best to correct it before production begins.
5. Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at contact@wearelifeq.com within 30 days of the estimated delivery date. We will investigate and find a solution.
6. Customs and Import Duties
For international orders outside the EU, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping costs.
7. Sustainability
Because every LifeQ product is made on demand, we produce only what is ordered — no excess stock, no waste. Our fulfilment partner Gelato uses a network of local production facilities to reduce shipping distances and carbon footprint wherever possible.
Contact
For any shipping related questions, reach out to us at contact@wearelifeq.com — we typically respond within 24 hours.
Last updated: July 2026